• RETURNS - Due to the nature of the resin, we are unable to accept returns of opened bottles.  However, if for any reason, you are having any problems using our epoxy resin, please feel free to reach out to us and we will do our best to help trouble shoot with you.  On the rare occasion where there is an error on our part, we will make sure to resolve it expediently. For unopened bottles of resin or other supply returns, please contact us before returning product. There will be a 10% restocking fee for all returns not due to a shipping error.
  • STORAGE - Please store epoxy resin away from direct sunlight in temperatures between 72 to 76 degrees.  If your resin has become extremely thick due to colder temperatures, simply allow the bottles to come back to room temperature on it's own or set in a bowl of warm (not hot) water to bring it back to it's normal viscosity.
  • SHIPPING - Liquid Diamonds and the two larger sizes of ArtWorks ship via USPS Priority Mail.  The 8 oz sample kit of ArtWorks ships via USPS First Class.  You will receive a shipping notification with tracking via email. If you do not receive an email within 2 business days, please check your spam or junk folder.
  • DAMAGES - If you happen to receive a shipment that has been damaged by the USPS, please save all packaging and send us pictures with a description of the damages.  We will rectify the situation immediately.
  • LIQUID DIAMONDS vs ARTWORKS - Liquid Diamonds is a 2:1 casting resin.  It is very low viscosity (similar to water) and designed to be used in molds and for other casting.  It has a heat resistance of 248 degrees F. It takes a full 24 hours to cure but it cures crystal clear and bubble free. ArtWorks is a 1:1 medium viscosity resin designed for coatings.  It cures in 6 to 12 hours and has a heat resistance of 266 degrees.  It works well on tumblers, art, countertops, furniture, coasters and for doming and glazing.
  • INTERNATIONAL ORDERS: I do ship worldwide.  If you are in Canada, please check out our authorized Canadian distributor at www,artworksresin.ca.  All other international orders can be placed through my Etsy store at www.streetsofgoldngifts.etsy.com.  
  • RUSH ORDERS - For a $10.00 charge, your order can be rushed.  This does not expedite transit time by the USPS.  If you order the 8 oz sample kit of ArtWorks, a rush option upgrades your package from First Class to Priority Mail.  Also if the rush option is chosen for any order, the order will ship the same business day if placed by 3 pm PST Mon-Fri and before 12 noon on Saturday.  If the order is placed after 3 pm and the rush option is chosen, it will ship the next business day guaranteed.  Most orders typically ship within 1 business day.  On occasion when the volume of orders is extremely high, orders may ship in 2 business days.  Adding the rush option moves your order ahead of all others.  
  • WHAT IS HALS - HALS is Hindered Amine Light Stabilizers.  We are proud to be one of only a few epoxy resin manufacturers who include HALS in their product.  ArtWorks contains HALS, making it extremely resistant to yellowing.  
  • EPOXY RESIN CALCULATOR - Here is an Easy To Use Resin Calculator created by our Canadian Distributor, Michele Donohue:  https://www.artworksresin.ca/resin-calculator

  • MILITARY DISCOUNT PROGRAM - We are proud to offer a 7% discount to those serving in our military and their spouses.  Please email a copy of your military ID, DD214 or VA card to thecraftattackofficial@gmail.com.  You will receive a unique discount code that will be valid until the end of the year. 
  • LOYALTY REWARDS PROGRAM - After every 3rd order of ArtWorks or Liquid Diamonds, you will receive a 10% discount code for your next order.  The code will be on a sticker on your bottle of epoxy resin that qualified you.  Discount codes cannot be combined.  However, even if you are part of the Military Discount Program, you will still earn the Loyalty Rewards Program discounts. 
  • AUTHORIZED SUPPLIERS - There are no other authorized US sellers of ArtWorks.  No other entity is permitted to rebottle and/or resell this product in the US as a distributor or representative of this brand.  In addition, the ArtWorks brand name is trademarked and may not be reproduced digitally or in print without the express written permission of The Craft Attack.